Frequently Asked Questions
All Premier Homecare Services agencies are accredited by Accreditation Canada or waiting accreditation status pending an on-site survey. This just goes to show how strongly committed we are to providing the best home care services for our clients.
Premier Homecare Services prides itself on being Canadian owned and operated. We are strongly committed to the communities that we serve. In order to maintain consistency in our service, the same caregiver always works with the same client. This has been the best way to establish a meaningful connection.
What makes your caregivers different?
All of our employees are bonded and insured. Our screening process for caregivers is very thorough, and includes checks of employment history, criminal records, driving records and a vulnerable sector screening. Only graduates from recognized personal health care programs with valid CPR and First Aid certificates are considered for positions with us. We also hire companion caregivers that bring their experience from numerous situations to provide great companionship. All new employees are required to attend a comprehensive orientation program and are encouraged to do ongoing training in order to keep their skills and knowledge sharp.
Is there any obligation to go with Premier?
There are no contracts; therefore there is no obligation for clients to use Premier for their home care services. We require clients to sign a service agreement that outlines the details of your care plan and our policies. However it is not a binding contract, so you may cancel our services at any time. We only ask that you give us a reasonable amount of notice, roughly two weeks, before cancelling. Invoicing occurs weekly or bi-weekly, depending on your service, and payment is due upon receipt of the invoice, which will include HST. Please give us a call for more details.
Is there any minimum booking time?
We generally spend a minimum of 3 hours with a client. However, special circumstances may require some unique accommodations. We work with our clients to ensure their needs are met. Caregivers are available at any time of day and can provide assistance for both long and short-term cases.
What other type of care do you provide?
For those currently serving as primary caregivers, generally a spouse or child, we offer respite care to give them a break. Respite can be provided regularly, for example on a weekly basis, or for an extended period of time to cover the length of a vacation. It’s important that primary caregivers get a break too, that’s exactly what Premier Homecare Services North York can do.
We also offer non-medical palliative care that can assist in making the final transitions of life at home a little easier. We are sensitive to everyone’s situation and our caregivers have the compassion and experience to handle these difficult end-of-life circumstances.
To all our friends at Premier Homecare, Once again, our family is very grateful for love and support given to my dad and I.
Premier Homecare Services did an outstanding job by providing the support needed to enable my parents to be safe while I was away on business. Monique arranged to have the same caregivers attend my parent's home and this greatly assisted in making them comfortable with the people providing overnight care....
Premier Homecare Services North York has been providing care for my mother since July 2011. The care provided has been excellent. I chose them because they specialize in Alzheimer's care. To say that my mother is a difficult client is an understatement. Despite that they have been able to ensure that my mother's safety and well-being are being taken care of. The staff in the office go above and beyond....
We will certainly be in touch as my mother nears the end of her treatment and prepares to return home. Your help was invaluable during a confusing and challenging time. I remain grateful for the support you were able to provide, and your ability to adjust the service to my mother's changing needs. I cannot thank you enough.
My father passed away on January 18, 2011. He was the recipient of outstanding care from your caregivers over several years. I have nothing but praise for all the staff members who went out of their way to accommodate the needs of my father and my family. Although it is difficult to single out any one person in the long list of those who contributed to my father's well-being, I would like to mention how truly extraordinary Jhoone was....