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Tools & Resources

Useful Tools and Resources

Premier Homecare Services North York understands that finding all the information you need to know about home care and the services that are available in your area can be a struggle.

We have created this section on our website to assist you in gather this information. Below are the options available to you or your loved one in the local area. With this information you’ll be able to make an informed decision based on your individual situation and needs.

Learn about all the organizations and services available in the North York and Greater Toronto Area and how they can help you or a loved one.

Alzheimer’s Society

The Alzheimer Society of Toronto is dedicated to offering support, information, and education to people with dementia, as well as their families and caregivers. The role of the Society is to increase public awareness of dementia while promoting research on the subject, and advocating for services respecting the dignity of the affected individual and their families. The Society provides support, counselling, education, and a resource centre for those touched by Alzheimer’s disease.

www.alzheimertoronto.org

brainXchange

The Alzheimer Knowledge Exchange (AKE) and the Canadian Dementia Resource and Knowledge Exchange (CDRAKE) combined to form a new network called the brainXchange. It is a network of people dedicated to improving the quality of life and providing support for those with dementia, mental health and neurological conditions.

www.brainxchange.ca

North York General Hospital – Senior’s Health Centre

The Senior’s Health Centre (SHC) coordinates both long-term care and the hospital’s specialized Geriatric Ambulatory Services. These include outreach services, elder’s clinics, and chiropody services. These specialized outpatient geriatric services are offered at the Senior’s Health Centre, as well as the North York General Hospital and the Branson Ambulatory Care Centre. The Senior’s Health Centre also offers a long-term home with 192 spaces in an environment dedicated to supporting personalized care.

www.nygh.on.ca/Default.aspx?cid=982&lang=1

Safely Home

This nationwide program is designed to help find lost persons with Alzheimer’s disease and related dementia (ADRD) and safely return them home. Safely Home was developed by the Alzheimer Society of Canada in partnership with the Royal Canadian Mounted Police. The registry of Safely Home stores vital information of persons with ADRD on a confidential police database. This information can then be accessed by police anywhere in Canada and the United States. Once this information is accessed, it is then used to help locate and bring home missing persons with dementia.

www.safelyhome.ca/en

Toronto Dementia Network

The Toronto Dementia Network (TDN) offers programs and services for persons suffering from the effects of dementia in the Toronto area. The network is updated regularly with listings for forums, conferences, and lectures of interest to both professionals and those whose lives have been affected by dementia and Alzheimer’s disease.

tdn.alz.to

Compassionate Care Benefits

Toll free: 1-800-206-7218
You may receive benefits if you have to be absent from work to provide care to a gravely ill family member at risk of dying. Check for restrictions.

Good & Services Tax Credit

Toll free: 1-800-959-1953

Guaranteed Annual Income System (GAINS)

Government of Ontario ensures a guaranteed minimum income for qualified Ontario pensioners.
Toll free: 1-866-668-8297
TTY: 1-800-263-7776

International Pension Benefits

Toll free: 1-800-454-8731
TTY: 1-800-255-4786

Old Age Security (OAS

Toll free: 1-800-277-9914
TTY: 1-800-255-4786

Ontario Home Oxygen Program

Offers assistance to help cover the costs of oxygen & related equipment.

Toll free: 1-866-532-3161

CCAC – Community Care Access Centres

CCAC’s are funded and regulated by the Ministry of Health and long-term care in Ontario. They assess your needs or those of your loved one, and coordinate a variety of health services to maintain an individual’s health.
Toll free: 1-888-470-2222
www.healthcareathome.ca/central/en

National Do Not Call List

Your registration is valid for a six year period and becomes effective thirty one days after you register.
www.lnnte-dncl.gc.ca

Office of the Registrar – Death Certificate

Toll free: 1-800-461-2156

Elder Abuse Ontario

Referrals, resources and educational services.
Senior Safety Line: 1-866-299-1011
www.elderabuseontario.com

Seniors’ INFOline

A guide to programs and services for seniors in Ontario.
Toll free: 1-888-910-1999

Breathworks COPD Helpline

Learn more about Chronic Obstructive Pulmonary Disease (COPD) as well as local support groups in your area.

www.on.lung.ca/breathworks

Canadian Cancer Society

Providing information and support services for people living with cancer and their families.
Helpline: 1-888-939-3333

www.cancer.ca

Canadian Diabetes Association

Stay up to date on the latest news and tips to help those living with diabetes.

Toll free: 1-800-226-8464

www.diabetes.ca

Canadian Hospice Palliative Care Association

Provides you with information on the availability of hospice palliative care services across Canada.

Toll free: 1-800-668-2785

www.chpca.net

Canadian Liver Foundation

Providing support to people living with liver disease.

National Helpline: 1-800-563-5483

www.liver.ca

Canadian Mental Health Association

Mental health information and referral to local CMHA branches.

Toll free: 1-800-875-6213

www.cmha.ca

Centre for Addiction & Mental Health

Provides general information about alcohol, drug and mental health issues.

Infoline: 1-800-463-6273

www.camh.ca

College of Physicians & Surgeons of Ontario

General inquiries; check doctor’s qualifications, contact info.

Toll free: 1-800-268-7096 ext.603

www.cpso.on.ca

Colorectal Cancer Canada

Dedicated to raising awareness for colorectal cancer, visit the site below to learn more about CCC and everything they have to offer.

Toll free: 1-877-502-6566

www.colorectalcancercanada.ca

Diabetes Care Community

Providing information and expert advice from leaders in the field of diabetes.

www.diabetescarecommunity.ca

Ontario Ministry of Health and Long-Term Care

Can assist you in finding a physician.

www.health.gov.on.ca

Heart & Stroke Foundation

Stay informed on heart health and tips to decrease your chance of having a stroke.

Toll free: 1-888-473-4636

www.heartandstroke.ca

Breathe: The Lung Association

Provides information and tips on lung health.

Toll free: 1-888-566-5864

www.lung.ca

ConnexOntario

Provides free confidential health services information for people experiencing problems with mental health, addiction and gambling problems.

Toll free: 1-866-531-2600

www.connexontario.ca

MS Society of Canada

Learn more about Multiple Sclerosis (MS) here.

Toll free: 1-800-268-7582

www.mssociety.ca

Ontario Breast Screening Program – Cancer Care Ontario

The Ontario Breast Screening Program (OBSP) provides high-quality breast cancer screening for women aged 50 to 74byears old.

www.cancercare.on.ca

Osteoporosis Canada

Providing information for people with osteoporosis.

Toll free: 1-800-463-6842

www.osteoporosis.ca

Ovarian Cancer Canada

Providing free sessions and support to patients and their families.

Toll free: 1-877-413-7970

www.ovariancanada.org

Parkinson Society of Canada

Find out more about news, tips and even events to help raise awareness for Parkinson’s.

Toll free: 1-800-565-3000

www.parkinson.ca

Telehealth

Provides access to a Registered Nurse 24/7.

Toll free: 1-866-797-0000

www.health.gov.on.ca

The Arthritis Society

Information, programs and services for people living with arthritis.

Toll free: 1-800-321-1433

www.arthritis.ca

The Canadian Hearing Society

Stay up-to-date with the latest products and services designed for the hearing impaired.

Toll free: 1-866-518-0000

Toll free TTY: 1-877-215-9530

www.chs.ca

The Kidney Foundation of Canada

Helping promote kidney health while supporting those with kidney disease.

Toll free: 1-800-387-4474

www.kidney.ca

Veteran Ombudsman

Resolves issues related to programs and services provided by or administered by Veterans Affairs Canada

Toll free: 1-877-330-4343

www.ombudsman-veterans.gc.ca

Veterans Affairs Canada

Learn more about pensions for veterans who are disabled as a result of a disease or injury that is attributable to, incurred during, or has been aggravated by military service.

Toll free: 1-866-522-2122

www.veterans.gc.ca

Veterans Review and Appeal Board

If you wish to appeal a decision made by Veterans Affairs Canada.

Toll free: 1-800-450-8006

www.vrab-tacra.gc.ca

Bernard Betel Centre

Non-profit, multi cultural community centre for seniors 55+ offering recreational, educational, wellness and community support programs.

www.betelcentre.org

Better Living Health & Community Services

Previously known as the Don Mills Foundation for Seniors, the Better Living Health & Community Services is a charitable organization devoted to supporting individuals, families, and communities with the tools to lead healthy, happy, and independent lives. Located at Don Mills Road & Lawrence Avenue in Toronto, the organization places important focus on the areas of community services, hospice services, and Better Living @ Thompson House (long-term care for individuals with complex medical or support needs).

1 Overland Drive
Toronto, ON, M2C 2C3
416-447-7244 ext. 622

www.mybetterliving.ca

Canadian Cancer Society – Ontario Division

The Canadian Cancer Society is a private, non-profit organization funded by donations from the public and money raised through fundraising activities. The Society funds research for all types of cancer, while offering comprehensive and credible information on cancer, risk reduction, and treatment. The Society also offers a variety of support options for people living with cancer, as well as their family and friends.

www.cancer.ca/en/?region=on

Diabetes Canada

Diabetes Canada (DC) is a leading expert and authority on diabetes in Canada and around the world. Co-founded by Dr. Charles Best, the co-discoverer of insulin, DC continues to deliver programs and services for people affected by diabetes. DC funds leading diabetes research and produce globally recognized diabetes guidelines. DC also advocates on the behalf of those affected by diabetes by sharing the latest information on the disease with the public and the healthcare community.

www.diabetes.ca

Canadian Hearing Society

Founded in 1940 and unique to North America, the Canadian Hearing Society (CHS) offers a complete roster of essential services for those affected by hearing loss. These include sign language interpreting and instruction, speech-reading training, hearing testing, counselling, employment consulting, and one-on-one language development for deaf and hearing-impaired children. As well, the Society offers the most complete possible range of communication devices to assist and augment communication for the hearing-impaired, including hearing aids, TTYs (text telephones), visual smoke detectors, baby monitors, signalling devices, alarm clocks, and more.

www.chs.ca

Canadian Helen Keller Centre

The Canadian Helen Keller Centre (CHKC) is the only residential training centre in Canada for people who have become deaf-blind. Services by the Centre are designed to help the deaf-blind develop alternate ways to care for themselves, their families, and their homes. The CHKC also helps to facilitate connections between the deaf-blind and their peers and community through alternative forms of communication, computing, self-advocacy, and the support of peers. The Centre also provides training in skills of daily living for the deaf-blind, while working to raise awareness and advocating support for increased services in the deaf-blind community.

www.chkc.org

Canadian Mental Health Association – Ontario Division

Canadian Mental Health Association, Ontario is committed to improving the lives of people with mental illness and their families, and to the promotion of mental health for all Ontarians.

www.ontario.cmha.ca

Cancer Care Ontario

As the chief advisory group on cancer for the Ontario government, Cancer Care Ontario (CCO) directs and oversees nearly $700 million public health dollars, ensuring hospitals and cancer care providers can provide high-quality, timely services for cancer patients. The CCO also implements cancer prevention at a provincial level through raising participation rates of screening programs designed to reduce cancer risks. The agency works with a variety of cancer care professionals to bring improvements to standards through the latest technology developments. This is used to continually improve the safety, quality, efficiency, accessibility, and accountability of cancer services. The CCO also helps in planning cancer services to meet current and future patient needs by working with health care providers in every Local Health Integration Network to rapidly transfer new research into improvements and innovations in clinical practice and cancer service delivery.

www.cancercareontario.ca

Heart & Stroke Foundation of Canada – Ontario Division

The Heart & Stroke Foundation of Canada is a federation of ten provincial foundations, led and supported by more than 140,000 volunteers. The foundation leads in reducing the impact of heart disease and stroke through the advancement and application of research and the promotion and advocacy of healthy living.

www.heartandstroke.com

Lumacare

A not-for-profit, neighbourhood agency that provides a myriad of in-home services, events and activities for seniors and others.

www.lumacare.ca

North York Seniors’ Centre

The North York Seniors’ Centre is a non-profit, non-medical organization dedicated to providing programs and services promoting the physical, emotional, and social well-being of adults 55+ living in a diverse community.

www.nyseniors.org

Ontario Community Support Association

The Ontario Community Support Association has a membership of 360 home and community care agencies in Ontario. OCSA members are community based, not-for-profit organizations that help people live at home.

www.ocsa.on.ca

Elder Abuse Ontario

EAO is dedicated to raising awareness of elder abuse and neglect, through public education, professional training, advocacy, and service coordination.

www.elderabuseontario.com

Parkinson Society Southwestern Ontario

Parkinson Society Southwestern Ontario (PSSO) is the voice of people living with Parkinson’s in Southwestern Ontario. PSSO’s purpose is to ease the burden and find a cure through support services, education, advocacy and research.

www.parkinsonsociety.ca

Pat’s Place

Pat’s Place is a safe space for seniors who are living in an abusive relationship of any kind. As part of the Safe Haven for Seniors project, this allows seniors refuge from their current situation and gives the emotional support to resolve their issues. Pat’s Place is not a shelter, but rather an apartment in a secure Toronto location offering a temporary, short-term safe haven. Any person 60+ years of age experiencing abuse can call Family Service Toronto’s Service Access Unit at 416 595 9618 to inquire about Pat’s Place.

www.familyservicetoronto.org/our-services/programs-and-services/pats-place/

The Arthritis Society

The Arthritis Society is Canada’s principal arthritis health charity dedicated to funding and promoting arthritis education, research-based solutions, and community-based support. The Society helps to empower nearly 4.5 million Canadians with arthritis (including 1.8 million in Ontario alone) by combating the daily limitations of the disorder. Over $160 million has been invested in arthritis research to develop better treatments and help those with arthritis live their lives to the fullest.

www.arthritis.ca

Ander’s Physiotherapy

We have been providing outstanding hands-on orthopaedic and sports physiotherapy for North York and Scarborough ever since. Our patients particularly value our friendly and honest approach. Anders’ talented team of highly qualified orthopedic physiotherapists have extensive experience in treating injuries, postoperative conditions, sports rehabilitation, patients with degenerative problems etc.

www.andersphysio.com

Aphasia Institute

Aphasia is an acquired disorder caused by injury to the brain and affects a person’s ability to communicate. Individuals with aphasia may experience difficulty expressing themselves when speaking, understanding the speech of others, reading, and writing. The Aphasia Institute is dedicated to reducing the language barriers of aphasia at local, provincial, national, and international levels. As a teaching and learning centre, the institute provides direct service to people with aphasia and their families in the Greater Toronto Area through the Pat Arato Aphasia Centre.

www.aphasia.ca

Balanced Healthcare

Balanced Health Care has an excellent and friendly team of natural health professionals, working together to help you and your family meet your medical and rehabilitation needs. We treat you with dignity and respect, and take the time to learn who you are to offer you custom-tailored care.

www.balancedhealthcare.ca

Canadian National Institute of the Blind

The Canadian National Institute of the Blind (CNIB) is a nationwide, community-based registered charity committed to research and public education on vision health for all Canadians. The mission of the CNIB is to enhance independence and the quality of life for people with vision loss. Anyone can visit the CNIB, as there are offices in every region of the country, with staff and volunteers often travelling to provide support to clients in their homes and in rural communities. As well, the institute offers innovative consumer products, research programs and services, peer support, and one of the largest libraries in the world for people with print disabilities.

www.cnib.ca

Care Connect

Helpline for Seniors and their adult children.

www.health.gov.on.ca/en/ms/healthcareconnect/pro/

Clearview Institute

Premier Homecare Services North York is proud to be working in conjunction with the Clearview Institute, which is Toronto’s leader in refractive eye procedures. Located on Lawrence Avenue West near the Don Valley Parkway, the Clearview Institute utilizes the latest technology in refractive eye procedures to create custom cataracts and other vision solutions.

www.clearviewinstitute.com

Dignity Healthcare

Incontinence management, free assessment and free delivery wherever home may be.

www.dignityhealthcare.ca

Dignity Transportation, Inc.

We turn disability into mobility.

www.dignitytransportation.com

McDermott Footcare

McDermott Footcare is owned and operated by registered nurse Theresina McDermott, who delivers advanced nursing foot care to clients in the Greater Toronto Area. McDermott Footcare visits clients at home, retirement residences, and can set up clinics for interested organizations.

www.mcdermottfootcare.com

MEDIchair

MEDIchair is North America’s largest and fastest-growing home medical equipment franchise company, with stores located all across Canada. For over twenty years, MEDIchair has provided a comprehensive selection of home health care products including manual and electric wheelchairs, ramps, lifts, scooters, and walkers. As well, a full range of home medical equipment is also available, including bathroom safety products, home accessibility solutions, and soft/disposable personal health care products (incontinence supplies, wound care, etc.).

www.medichair.com

Philips Lifeline

Philips Lifeline is an easy-to-use personal response device letting clients summon help at any time, even if they are unable to speak. By pressing the Personal Help Button worn on a wristband or pendant, a trained Personal Response Associate will ensure help arrives fast.

www.lifeline.ca

Regional Geriatric Programs of Ontario

Regional Geriatric Programs (RGPs) provide a comprehensive network of specialized geriatric services which assess and treat functional, medical, and psychosocial aspects of illness and disability in older adults with complex needs. RGPs work in collaboration with primary care physicians, community health professionals, and others to meet the needs of the most frail and vulnerable seniors. These programs were established in Hamilton, Kingston, London, Ottawa, and Toronto to form the Ontario Provincial Network of Geriatric Programs. This partnership is now a key element in meeting the needs of Ontario’s aging population.

www.rgps.on.ca

MED+ Home Health Care

MED+ Home Health Care provides barrier-free design and installation services. Creating inclusive environments is our specialty. We help by assessing individual needs and provide the right solutions for safety and independence in the work place and at home.

www.medplushealth.ca

The Scarborough Hospital

www.tsh.to

Age Comfort

AgeComfort is a leading online source for Comfort Products. These include Daily Living Aids, Mobility Aids, Incontinence, Vitamins & Supplements and Health Care Products.

www.agecomfort.com

The Care Guide

The choices for senior living situations can be overwhelming to anyone. This easy-to-use resource is a great way to learn more about this sensitive subject. Here, you can see the wide selection of senior housing available in your area, as well as tips for living safer at home and what your home care options are.

www.thecareguide.ca

Toronto 211 – Community Connection

Toronto 211 is an online directory providing listings for over 20,000 community, social, health, and government services sorted by topic, organization, and location. This helps to put individuals in contact with their community for services they not have been privy to otherwise.

www.211toronto.ca

Toronto Police Services – 33 Division Information on senior’s safety; fraud and scams.

www.torontopolice.on.ca



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